1. Introduction

Welcome to Dongguan Shangruo Electronics Co., Ltd. By accessing or using our services, you agree to be bound by these Terms & Services. Please read them carefully.

2. Services Provided

Shangruo provide a wide range of earphone products, including TWS Earbuds, Headphones, Neckbands.. Our services include product customization, OEM/ODM services, and after-sales support.

3. User Responsibilities

• Account Information: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
• Compliance: Users must comply with all applicable laws and regulations when using our services.
• Prohibited Actions: Users shall not engage in any activity that interferes with or disrupts the services.

4. Orders and Payments

• Order Placement: Orders can be placed through our website, email, or direct contact with our sales team.
• Payment Terms: Payments must be made in accordance with the terms specified in the invoice. We accept various payment methods, including bank transfer and credit card.
• Order Confirmation: Orders are confirmed upon receipt of payment. We will notify you of the estimated delivery date.

5. Shipping and Delivery

• Shipping Methods: We offer various shipping options to meet your needs. Shipping costs and delivery times may vary depending on the destination and shipping method selected.
• Delivery Time: Estimated delivery times are provided at the time of order confirmation. We strive to meet these estimates but cannot guarantee delivery dates.
• Risk of Loss: Risk of loss passes to the customer upon delivery of the goods to the carrier.

6. Returns and Refunds

• Return Policy: We accept returns of defective or damaged products within 30 days of receipt. Please contact our customer service team to initiate a return.
• Refunds: Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method.

7. Warranty

• Product Warranty: Shangruo products come with a warranty against manufacturing defects. The warranty period varies by product and will be specified at the time of purchase.
• Warranty Claims: To make a warranty claim, please contact our customer service team with proof of purchase and details of the defect.

8. Limitation of Liability

Shangruo shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or products. Our total liability shall not exceed the amount paid for the product or service that gave rise to the claim.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Shangruo or its content suppliers and is protected by intellectual property laws. Users may not use, reproduce, or distribute any content without prior written permission from Shangruo.